Phone: +64 3 443 0011 | Freephone: 0800 108 311 | Sargood Drive, PO Box 61, Lake Wanaka, New Zealand | Email: reservations@edgewater.co.nz

What our customers say about us

We're pleased to share with you some of the customer comments we've received directly.  They're featured below.


CAROL-LYNN HILL

18 Oct 2012:  Two words! stunningly gorgeous!...... Professional, friendly, clean and the best we have stayed in for a long time!.   


ODETTE

 08 Oct 2012:   Great place to stay. Loved the lakeview and the kitchen facilities. Fantastic deal too.  


JANINE WEAVER

5 Oct 2012:  Beautiful resort & the one bedroom suite was more than comfortable for the four of us. Loved the fireplace in the restaurant too - a perfect way to end the day.


RITA VOSELIS

01 Oct 2012: Great location, great rooms, food could be better. Breakfast food quality was really pretty average....service was great though.        


DR MATT MILLS 

28 Sep 2012: Helpful welcoming and friendly staff, nothing an issue, beautiful rooms , lovely food stunning location
thank you.


SHARON BURGER             

13 Sep 2012:  Big thankyou to edgewater and treatme deal! its wonderful to return to a great hotel with wonderful friendly staff providing great service+ best views over lake, quiet, private.     


ZENO SUPERSAXO

Date of booking: 18 Jan 2012.  Good quality, reasonable price
We were absolutely satisfied about the kindliness of staff, the cleanliness of room and facilities, the food was good but not outstanding. Wine list could be more sophisticated, the breakfast buffet unfortunately is not more than medium range level. Over all, good choice for 1 or 2 nights, but we wouldn't spend a whole week there.


FAIRUZ EFFINDI

Date of booking: 16 Jan 2012. Fantastic
it was awesome..i luv it..so much fun and it’s a beautiful stay...


LAWRENCE O'CALLAGHAN

Date of booking: 10 Jan 2012.Great Outlook and Position, facilities average though
No Mini bar, no real coffee, Had to pay for Internet which is really archaic, room overpriced at $230 but outlook fantastic

Edgewater Response: Dear Lawrence, we appreciated you took the time to provide us with your feedback.  You are right, the location is outstanding.  Your hotel room accommodation does include Douwe Egberts Instant Granulated, decafe coffee and a range of teas. Our team in the Wineglass cafe would have been very happy to have provided you with a barista coffee.    

Mini bars aren't provided in room but we would have been happy to provide one for you (there were details in the compendium about this or our reception team would have assisted your query).    

We regularly review internet hotel charges and aim to provide guests with competitively priced access.  Most in our review do make a charge for internet. It is a shame we didn't meet your expectations on this occasion.


MARGARET RIORDAN

Date of booking: 18 Jan 2012.A straight forward process.
Really enjoyed our stay at the Edgewater and would stay there again. Comfortable well sized rooms and kitchen. reception staff very welcoming and helpful.


ABHILASH BALDOTA

Date of booking: 18 Jan 2012. Fantastic Wanaka
As honeymooners, we enjoyed travelling NZ.
Edgewater is a beautiful lake facing destination. Courteous friendly staff. I would advise the Hotel to provide better toiletries to their guests since they offer star accommodation and guests of this calibre do expect the same. Also the food menu for vegetarians need drastic improvement, catering better to the travellers of the subcontinent.


B WASSELL 

Guest Stayed: 05 Jan 2012.Fabulous views and friendly staff!
Overall Rating:
Service was exceptional and we felt very welcomed. Views from room and restaurant were exquisite. (as was the food!)


LIJIAN CHEN

Guest Stayed: 23 Dec 2011. Excellent room arrangement with fantastic view
Overall Rating:
We arrived close to midnight. We were still warmly welcomed by the very friendly receptionist. The rooms arrangement was very considerate for our two family group. Our "room with lake view" request was also met. Everyone in our group has an excellent experience although just for one night stay.  


JAGDISH MISTRY 

Guest stayed: 19 Dec 2011

Overall Rating:
Amazing. The costumer service was amazing and we all had a pleasant stay.  


KATHY GEIGER-SCHWAB

Guest Stayed: 20 Oct 2011.loved our visit...staff great, Views so lovely!
Overall Rating:
we had a great stay. Loved the Lake and little town of Wanaka.Edgewater was incredible...the manager helped us with the washer and the desk staff so helpful and friendly...love this place..loved our drives in the area. too lovely to describe adequately
 


TONY COPINE

Guest Stayed: 17 Oct 2011

Overall Rating: :
exceptional value


CLIFFORD CATT

Guest Stayed: 07 Oct 2011

excellent hotel - good as always. Overall Rating:  


WILLIAM BAILEY

Guest Stayed: 07 Oct 2011
Superb setting - well equiped and spacious accommodation
Overall Rating:   Wonderful place to stay, gentle 20mn stroll into town by the Lakeside. Restaurant dinners really nice - could do with improving breakfast when busy. 


ANDREW & NIKKI

Guests Stayed: 17 September 2011

Well, we had a fantastic night on Saturday!

We were absolutely delighted with EVERY aspect of the evening at Edgewater and have asked me to ensure that I pass on their sincere thanks for organising such a great night, they found the whole Edgewater experience exemplary.

The food: thanks Chef and the kitchen team, you excelled (I never doubted you would!) professionally executed from start to finish without fault, well done guys!

The service: You were attentive down to the finest detail, patient, professional and at all times committed to providing the very best service, you and your team worked so hard, great effort!

The accommodation: Guests who had the pleasure of staying at Edgewater found the whole experience first rate, beautifully clean rooms, great service, comfortable modern decor and a wonderful breakfast to boot.

......your reputation of the very highest standards and attention to detail will surely benefit you all. 


C J TAN

Guest Reviewed: 26 September 2011

Stayed here for one night during my visit to Wanaka.  Very nice hotel with the best view.  (Via Trip Advisor)


ROBERT

Guest Reviewed: 31 August 2011

The hotel is located in the very best area of Wanaka, being right on the lakefront and only a short walk via the walkway to town, in fact we left the car in the car park most of the time.  Read more via Trip Advisor.  


ELISE WALL

Guest Stayed: 1 September 2011. Great room great friendy staff
Thank you to your reservations manager for allowing us to book room 711/712 and for including the buffet breakfast for the four of us. Truly wonderful stay.  What an amazing view that room has and with young children being near the small waterfall and the ducks was magnificent.  


BARRY GRAY 

Guest Stayed: 26 Aug 2011.Excellent
We asked to be close to the 'Duck Pond" and it happened. The room had already been made up for extra guests and was re organised as soon as they realised. We went in for late lunch and it wasn't an issue. Big vote of thanks to the reservations manager and the attitude of housekeeping staff as it was excellent. Thanks for the opportunity to provide our comments.


KERRY JUKNAITIS

Guest Stayed : 14 Aug 2011.Beautiful location and rooms, great food
Loved the hotel would stay again. We had a one bedroom apartment which was large, comfortable and well appointed and had a fantastic view of the lake. The restaurant way exceeded expectations - once we tried it, we only ever eaten in. Service was friendly and responsive. Great place to stay!


STUART WALKER

Guest Stayed: 15 Jul 2011.Another EXCELLENT experience
For the third year in a row we had a wondeful time. The location mirrors the quality of the venue along with the staff. A special mention to the staff in the bar and at reception for the great customer service.


 

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