I have never been to Wanaka before. What should I do?
Wanaka has a lot to offer all guests, no matter your interests of experience. Our onsite Concierge, George Smythe is happy to pre-arrange sightseeing before you arrive, or by providing assistance during your visit. Please contact George directly on email. Or meet George in person in our lobby area during your stay.
Do you arrange transportation from Wanaka Bus Terminal?
Yes! But you need to tell us your details at the time of making your room reservation. This is a complimentary service for guests staying at Edgewater.
Do you arrange transportation from Queenstown Airport?
We can recommend and arrange transportation from Queenstown International Airport to Edgewater. Direct drive time is approximately 1 hour. Transfer charges apply. We also offer guests the service of helicopter transfer between Queenstown International Airport and Edgewater directly. There is a heli-landing area at Edgewater.
Where can I park my car and are there any charges?
We have ample free car-parking around Edgewater, a number directly outside some of the rooms.
Are there any discounts available for group bookings?
Please call reservations directly on 0800 108 311 or via email (email@example.com) to discuss your needs. Group benefits are offered depending on the size of the group and duration of stay.
Do you have any disable rooms?
Yes we cater for guests with wheelchairs however please let us know at the time of reservation.
Is Wi-fi available and what is the cost?
Free wi-fi is available at Edgewater, both in the rooms and in the lounge/restaurant areas.
All in-house guests receive 1GB free data daily per device for the duration of your stay. Additional Wi-Fi can be purchased from reception or online. A complimentary computer is available for use in the reception area for guests.
What ways can I pay my account at Edgewater?
We accept payment by Mastercard and Visa, EFTPOS, debit card and NZ dollar cash. Foreign currency is not accepted but can be exchanged at banks within Wanaka, which are open during business hours Monday to Friday and Saturday mornings.
Payments made by Mastercard and Visa will incur a surcharge of 2.5% (effective from 1 December 2017). We do not accept AMEX, JCB, Union Pay and Cheques.
What is the check-in and check-out time?
Check in time is 2pm (1400) with departure by 10am (1000) .
Is there room service?
A selection of food and beverages from the Wineglass Cafe menu are available.
How close is the nearest supermarket/grocery store? Can I walk there?
The nearest grocery store is a 5 minute drive or 25 minutes stroll via the lakefront walkway. It is a ‘New World’ branded supermarket and is well stocked.
How much does it cost to hire bikes ?
Edgewater has bikes on site available for hire. Safety equipment is provided as well. One hour hire is $15.00. Half day hire for the bikes is
Does Edgewater provide robes in the rooms?
All suites and apartments have dressing robes for guest use while staying.
Are there hairdryers, irons and ironing boards in rooms?
Yes, hairdryers, irons and ironing boards are provided.
Are there in-room safes?
For peace of mind all rooms are equipped with in room safes.
What is included in the kitchenette facilities in suites and apartments?
Where and when can we dine at Edgewater?
Our dedicated breakfast restaurant, Sargoods, is open daily from 7am. Then throughout the day the Wineglass cafe is open from 11am offering all day snacks, coffee, refreshments, lunch and dinner. For more information visit our dining page
Are there guest laundry services?
For guests in suites or apartments, your room has a washing machine and dryer in your bathroom. For guests in our hotel/studio rooms you are welcome to use the laundry in '2 block' and '6 block'.