I have never been to Wanaka before. What should I do?
Wanaka has a lot to offer all guests, no matter your interests of experience. Our onsite Concierge, George Smythe is happy to pre-arrange sightseeing before you arrive, or by providing assistance during your visit. Please contact George directly by email, or see George at his concierge station in our lobby
Do you arrange transportation from Queenstown Airport?
We can recommend and arrange transportation from Queenstown International Airport to Edgewater Resort Hotel and Spa. Direct drive time is approximately 1 hour. Transfer charges apply. We also offer guests the service of helicopter transfer between Queenstown International Airport and Edgewater in Wanaka directly. There is a heli-landing area at Edgewater.
Do I need travel insurance when traveling in New Zealand?
Absolutely, we totally recommend you ensure you have travel insurance to suit your personal situation and circumstances. Depending on your policy conditions you may be able to claim in the event of an expected situation.
What happens if I cancel my room booking?
Existing Reservations – before 30 June 2020
- If you hold a reservation, even if it is described as ‘non-refundable’, we will change or cancel, at no charge, provided you contact us 24 hours before your scheduled arrival date.
- Feel free to make a forward reservation from today until 30 June 2020 (for any future date) with the assurance that you can change or cancel at no charge, provided you contact us 24 hours before your scheduled arrival. This too applies to ‘non-refundable’ bookings.
Where can I park my car and are there any charges?
We have ample free car-parking, and many of these spaces are directly outside the rooms.
Are there any discounts available for group bookings?
Please call reservations directly on 0800 108 311 or via email (email@example.com) to discuss your needs. Group benefits are offered depending on the size of the group and duration of stay.
Do you have any accessible rooms?
We cater for guests with wheelchairs however please let us know at the time of reservation.
Is wi-fi available and what is the cost?
Free wi-fi is available at Edgewater Wanaka, both in the rooms and in the lounge/restaurant areas.
All in-house guests receive 5GB free data daily per device for the duration of your stay. Additional wi-fi can be purchased from reception or online. A complimentary computer is available for use in the reception area for guests.
What payment methods does Edgewater Hotel accept?
We accept payment by Mastercard and Visa, EFTPOS, debit card and NZ dollar cash. Foreign currency is not accepted but can be exchanged at banks within Wanaka, which are open during business hours Monday to Friday and Saturday mornings.
Payments made by Mastercard and Visa will incur a surcharge of 2.5%. We accept AMEX with a 3.5% surcharge, JCB, Union Pay and Cheques.
What is the check-in and check-out time?
Check in time is 3.00pm (1500) with departure by 10.30am (1030).
'CHECK OUT ANYTIME' - If you book directly on our website we'll extend your check out to 5.00pm! Only available for guests who book directly on our website and only available for stays in May and June 2020.
Is there room service?
A selection of food and beverages from the Wineglass Cafe menu are available and can be delivered to your room.
How close is the nearest supermarket/grocery store? Can I walk there?
The nearest grocery store is a 5 minute drive or 25 minutes stroll via the lakefront walkway. It is a ‘New World’ branded supermarket and is well stocked.
How much does it cost to hire bikes ?
Edgewater has bikes on site available for hire. Safety equipment is provided as well. We have the following hire prices to suit your needs.
Adult: 2hrs $28, 4hrs $35, Full day $55, Full Day + Shuttle $85
Child: 2hrs $20, 4hrs $30, Full Day $45, Full Day + Shuttle $55
(Shuttle- only available at 9am, 11am and 1pm. Reservations are necessary)
We also now provide E-Bike rentals which are also available for rent.
Half day: $80
Full Day: $120
Does Edgewater Resort provide robes and slippers in the rooms?
All rooms have dressing robes and slippers available for guest use.
We invite guests to take the slippers away with them, with our compliments.
Are there hairdryers, irons and ironing boards in rooms?
Yes, hairdryers, irons and ironing boards are provided.
Are there in-room safes?
For peace of mind all rooms are equipped with in room safes.
What is included in the kitchenette facilities in suites and apartments?
Where and when can we dine at Edgewater?
Our dedicated breakfast restaurant, Sargoods, is open daily from 7.00am. Throughout the day Wineglass Cafe is open from 10.00am offering all day snacks, coffee, refreshments, lunch and dinner. For more information visit our dining page
Are there guest laundry services?
For guests in suites or apartments, your room has a washing machine and dryer in your bathroom. Guests in our hotel/studio rooms are welcome to use the laundry located in '2 block' and '6 block'. There is a small fee of $2 per wash and dry.
Do you sponsor local events or host them?
Yes we do, please email firstname.lastname@example.org your enquiry.