Frequently Asked Questions
I have never been to Wānaka before. What should I do?
Wānaka has a lot to offer all guests, no matter your interests or experience. Our onsite concierge, George Smyth, is happy to pre-arrange sightseeing before you arrive, or provide assistance during your visit. Please contact George directly by email, or see George at his concierge station in our lobby.
Alternatively, check out Wanaka’s most popular activities here.
Is there a Sauna?
Yes, Edgewater has a newly installed infrared sauna. It can accommodate up to four guests at a time. The sauna is adults only, and swimwear must be worn. Towels are provided to sit on.
Hours are from 7am - 10pm daily, and it is available on a first come first served basis and cannot be booked for set times.
The sauna is located within the hot tub area, next to the tennis courts. Our reception team can assist with more information.
Do you arrange transportation from Queenstown Airport?
We are happy to assist with arranging transportation from Queenstown International Airport to Edgewater, through our trusted transfer partners.
The direct drive time is approximately 1 hour and transfer charges apply.
Do I need travel insurance when traveling in New Zealand?
We strongly recommend securing travel insurance that aligns with your specific needs and circumstances. Depending on your policy conditions, you may be able to claim in the event of an unforeseen situation.
What happens if I cancel my room booking?
Cancellation within 72 hours prior to arrival will incur a fee for the first night's accommodation rate. "No Show" will result in a fee for the first night and any subsequent nights will be released for re-sale.
Non-refundable rates are non-refundable. If you are unsure of your plans, please book a flexible rate which would allow you to cancel more than 72 hours prior to arrival.
If your booking was made through a travel agent or third-party booking provider, please check directly with them regarding their cancellation terms, as policies may differ.
Where can I park my car and are there any charges?
We have complimentary car parking around the resort in good proximity to the rooms.
Are there any discounts available for group bookings?
Group discounts may be available, occupancy and availability at the time of enquiry. As group rates vary depending on your requirements and travel dates, please contact our Reservations team at: [email protected] to discuss your booking and obtain a customised quote.
Do you have any accessible rooms?
Yes, Edgewater welcomes guests with accessibility requirements.
Please let us know about your specific accessibility needs at the time of booking. Our team will be happy to advise on the suitability of our accommodation and facilities, so we can provide the most helpful advice and recommend the accommodation options best suited to you.
Is Wi-Fi available and what is the cost?
Free Wi-Fi is available at Edgewater Wānaka, both in the rooms and in the lounge/restaurant areas.
What payment methods does Edgewater accept?
We accept payment by Mastercard and Visa, EFTPOS, debit card and NZD cash. Foreign currency is not accepted and cannot be exchanged at banks within Wānaka. The closest option is Travelex at Queenstown Airport.
Payments made by Mastercard and Visa will incur a surcharge of 2.5%. We accept AMEX with a 3.5% surcharge and Union Pay.
What is the check-in and check-out time?
Check in time is 3.00pm (1500) with departure by 10.30am (1030). There is a late check out fee if you check out after 10.30am. Please contact our reception team on +64 443 0011 or 0800 108 311 if you require a later check out.
Is there room service?
A selection of food and beverages from the Wineglass Cafe menu are available and can be delivered to your room. There is an additional cost of $7.50 for tray delivery.
How close is the nearest supermarket/grocery store? Can I walk there?
The nearest grocery store is a 5 minute drive or 25 minutes stroll via the lakefront walkway. It is a ‘New World’ branded supermarket and is well stocked.
How much does it cost to hire bikes?
Edgewater has bikes on site available for hire. Safety equipment is provided as well. We have the following hire prices to suit your needs.
Adult: 2hrs: $35, 4hrs: $50, Full day (9am-5pm): $70
Child: 2hrs: $20, 4hrs: $30, Full Day: $40
Kids Attachments: half day: $30 / full day: $40
(Bike Trailer / Front or Rear Child Seat)
Adult Electric Bikes:
Full Day 9am - 5pm
1 person: $115
2 people: $200
4 people: $350
Half Day 9am - 1pm: $75 each
Please note: If you would like to hire an e-bike, these will need to be booked the day prior. Please book your e-bike hire with our front desk team or our Concierge.
Does Edgewater provide bathrobes in the rooms?
All rooms have bathrobes available for guest use.
Does Edgewater provide slippers in the rooms?
We don’t provide slippers in our rooms, as part of our commitment to reducing single-use items and limited unnecessary waste.
If you would like to bring your own slippers for your stay, you’re very welcome to do so.
Are there hairdryers, irons and ironing boards in rooms?
Yes, hairdryers, irons and ironing boards are provided.
Are there in-room safes?
For peace of mind all rooms are equipped with in-room safes.
Can we hire a hot pot to use in our room?
No, Edgewater does not provide hot pots.
For safety reason, guests are not to use cooking appliances that have not been supplied by Edgewater.
What is included in the kitchenette facilities in suites and apartments?
For guests in standard suites and standard apartment rooms, kitchenette facilities include a microwave oven, two hobs for cooking, crockery and cutlery plus a small selection of pots, bowls, and general kitchen items.
For safety reason, guests are also unable to use cooking appliances that have not been supplied by Edgewater.
For guests in premium (refurbished) suites and apartments the kitchen was upgraded to include a full-sized fridge/freezer, convection oven, cooking utensils, new crockery and cutlery.
Where and when can we dine at Edgewater?
The Sargoods restaurant is open from 7.00am offering breakfast. This is a buffet breakfast of continental and hot cooked items.
From 9am The Wineglass Cafe opens for all day snacks, coffees, refreshments, brunch/lunch and dinner. Our famous scones are served daily from 9:00am until sold out.
Our restaurant is popular with both guests and locals, and can book out quickly particularly during peak dining times.
Are there guest laundry services?
For guests in suites or apartments, your room has a washing machine and dryer in your bathroom. Guests in our hotel/studio rooms are welcome to use the laundry located in '2 block' and '6 block'. There is a small fee of $2 per wash and dry.
Do you sponsor local events or host them?
We support selected community organisations and events. To apply please email: [email protected] with your request.
Do you have lifts?
No, our accommodation is in two-story blocks, with only stair access to the second floor. If needed, our friendly porter and reception staff are happy to assist with carrying your luggage.
Can I charge my electric car at Edgewater?
We currently have two EV charging points, which are compatible with Tesla vehicles. If you have an adaptor which will allow you to plug these chargers into a non-Tesla vehicle, then you are more than welcome to use them. Unfortunately at this time, we do not provide these extensions.
It costs $20 for up to 8 hours of charging. Please see our reception team to arrange this. Bookings are required.
If our charging stations are full, or you do not have an adaptor, there are charging stations in town:
Ardmore Street Parking and ChargeNet Charging Station
42 Ardmore Street, Wānaka 9305
Oakridge Resort Tesla Destination Charger
20 Studholme Road, Wānaka 9382
Cardrona Hotel Tesla Destination Charger
2312 Cardrona Valley Rd, Cardrona 9381
Mitre10 Mega EV Charging Station
100 Sir Tim Wallis Drive, Wānaka 9305
BP Service Station 50kW CCS and Chademo Charging Station
Sir Tim Wallis Drive, Wānaka 9382
You can visit https://www.plugshare.com/ if you would like to see what other charging stations are available in the region.
Are you Pet Friendly?
Unfortunately, pets are not allowed in rooms or to stay in parked cars overnight. However, our café outdoor patio which is accessible via the lakeside track, does allow well-behaved dogs if they are on leash.
Do you offer Helicopter landings?
Our helipad is exclusively for in-house guests and may only be used for approved events, such as weddings.
Please call the hotel and enquire about and book helipad use.
